Mary Jayne M Jtl

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Verified Reviewer
| map-marker South River, New Jersey

Pissed customer

Very poor, poor poor customer service rep. When I explained my issue he finally told me to "do what you like".

Now I can't find even find my order 4th (possibility 5) for the same pair of shoes. I placed it yesterday. Not showing on my account. Based on his condescending and non helpful manner, I'm checking to confirm that he didn't cancel it.

I've NEVER been treated so poorly by ANY customer service rep in my life. I'd like to actually talk with a customer service rep to confirm this order.

Plus I like to forward his text string to corporate. I have been a good Hoka customer for many years and have recommended your company to many others.

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Melody T Elz

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Verified Buyer
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Verified Reviewer
| map-marker Dahlonega, Georgia

Defective shoe

HOKA - Defective shoe
HOKA - Defective shoe - Image 2
HOKA - Defective shoe - Image 3
I cant get a hold of any one. My shoe had started peeling and turning a yellowish color from the peeling soon as I wore them I dont wear them much . Every time I wear them it gets worst and worst .. This shoes is defective..I paid a lot of money for this shoe because they were highly recommend it.. Please allow me to get another pair. Thanking you in advance Melody
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Loss:
$188
Pros:
  • Very comfortable
Cons:
  • This particular pair is peeling more and more as i wear them

Preferred solution: another pair of Hoka same kind without defects

Paul M Qdp

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Product Offering Disappointment

HOKA - Product Offering Disappointment

It was very disappointing today to see that you no longer carry the WIDE men foot sizes for the SpeedGoat Trail Running shoes. It appears that you are substituting it with the Challenger 7.

However, the Challenger 7 does NOT have the VIBRAM sole, which is so nice on the SpeedGoats in the WIDE sizes (10.5 2E US).

Additionally, I have always wondered why you never offered the GTX (Gortex) version in WIDE sizes for the SpeedGoat trail running shoe.

You have the GTX Speedgoats but NOT in wide sizes - disappointing too.

I have been using the SpeedGoats for all my hikes and backpacking along the Pacific Crest Trail. I'm guessing that the Challenger 7s will not last as long as the Speedgoats since they don't have the Vibram souls.

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Pros:
  • Very conformable and good traction with the vibram soles
Cons:
  • Hoka has a limited offering of wide shoe sizes for trail running

Preferred solution: Explanation of why they arbitrarily make these product changes.

Joanne L Oda

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Verified Reviewer

Jclynn@***.net

I was very dissatisfied with my sneakers i had less than a 3 months the sole came apart i was very disappointed i have sneakers cheaper than Hoka they last longer than hoka
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Loss:
$99

Preferred solution: Full refund

Derral P

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Verified Reviewer
| map-marker Tucson, Arizona

Can Not Wear The Gaviota line to Extreme Width of the Toebox on the Gaviota 5

HOKA - Can Not Wear The Gaviota line to Extreme Width of the Toebox on the Gaviota 5

I had my first experience with Hoka shoes 6 months ago and I fell in love with them immediately. I purchased my first pair of Gaviota 4s from Queen Creek Running Company in Queen Creek, AZ.

I recently went back to the store and they ordered the Gaviota 5 as the 4s were no longer available.

When i put them on the following day i noticed the were loose in the front toe box area and didnt feel right bending on the sides near the front of the shoe when walking. I compared the Gaviota 4s I have with the new 5s and discovered the shoe is much much wider.

I am having to return them to the store as I cant wear them now and will have to find an alternative.

My question is why not create a new line of shoe with a wider toe box instead of drastically changing a established line that people like? I wear a size 11D and there is no adjustment of size for the toe box.

I am very bummed out about this as it is the first time in years my feet havent hurt now I will have to start from scratch finding an alternative. I have plantar fasciitis and heel spurs and my foot doctor recommended the Hoka.

I am sorry folks I dont like complaining about this I am just disappointed.

I attached a photo of the 4s which are the blue pair on the right with the new 5s on the left and there is a big difference in width that makes them feel loose.

I returned the Gaviota 5s back to the shoe store and exchanged them for a pair of Brooks shoes.

They arent quite as comfortable but fit my foot much better in the toe area. The Gaviota 5 was way to loose due to the huge increase of the toe box.

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User's recommendation: They Cahnged the Gaviota Line Now I can’t Wear Them

Precious E Ohj

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Verified Reviewer
| map-marker Badung, Bali

Shoes falling apart after 5 days using it

HOKA - Shoes falling apart after 5 days using it
HOKA - Shoes falling apart after 5 days using it - Image 2
HOKA - Shoes falling apart after 5 days using it - Image 3
HOKA - Shoes falling apart after 5 days using it - Image 4
HOKA - Shoes falling apart after 5 days using it - Image 5
HOKA - Shoes falling apart after 5 days using it - Image 6
after 5 days ive noticed right shoe on left side have already cracked compared to the other one. this is my second hoka clifton 9 and never have issue with my other one that i purchased at nordstrom. i actually ordered again at *** bec i love it but this one that i got from hoka website is not durable. pls respond to me. im scared to use it more bec i know the cracked will get worst. i onky use this at work in the hospital.
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Loss:
$159

Preferred solution: replace the one i got

melissa f Yzq

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Shoes

HOKA - Shoes
HOKA - Shoes - Image 2
HOKA - Shoes - Image 3
HOKA - Shoes - Image 4
HOKA - Shoes - Image 5
I purchased these Hokas & I love the way they feel on my feet..HOKA ONE ONE LONOL S36x16 v674 W340. However they squeak all day long as i move side to side at work. It is embarrassing because people think i am *** I am very unhappy with this sound. Ive tried everything but still squeaks.
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Loss:
$140
Pros:
  • Are great support
Cons:
  • Squeak

Preferred solution: Full refund

Tasha H Qfw

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Verified Reviewer
| map-marker Jakarta, Jakarta

Terrible Customer Support w/o escalation resources

HOKA - Terrible Customer Support w/o escalation resources

My husband purchased me one of my now 9 pair of Hokas. This particular pair in my story had to be mailed to my home, I didnt wear them immediately as I have multiple pair.

However, after I did, I noticed that my Achilles tendon was screaming in pain, that I am still battling. Not sure what was going on as my other shoes did not cause pain. My husband later asked to see the shoes to notice that they were mismatched shoes. He immediately contacted the company to explain their mistake to be told to return the shoes for a credit.

We received a few emails, basically saying they would have to inspect the shoes prior to issuing the credit however, this would happen expeditiously. We still have not received the shoes nor the credit.

In addition, the customer service supervisors now too, have offered no real resolution to a problem that they caused I have asked for escalation, and was told there is nobody above the supervisors to assist me, so essentially take what I can get, so now I am still in pain taking medication to assist and still have no shoes nor the credit. Completely unacceptable and I would never buy another pair of these shoes again and will be sure to stop telling people about them!

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Loss:
$500
Pros:
  • When they send the right shoes they are great
Cons:
  • Mismatched cause extreme pain - las vegas store

Preferred solution: Full Refund & to speak with a higher authority to address further address issues the mismatched shoes caused… meds & Dr appts.

User's recommendation: Do not take the chance

Anonymous
map-marker Indianapolis, Indiana

Foot pain,back,knee even legs

HOKA - Foot pain,back,knee even legs
HOKA - Foot pain,back,knee even legs - Image 2
Howdy I purchased 2 pairs. 1 pair of shoes black and white size 10 wide 1 pair navy teal yellow size 10 wide these shoes hurt the arches and outside flame hurt bad pain blister can Harding stand so much pain I cant get *** sport to give money back or refund need new ones send please see if better my thanks number is +1 (81*) ***-**** 120 Hugo street Indianapolis Indiana 46229
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Anonymous
map-marker Paso Robles, California

Wrong shipping address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hi My name is Mylene. I ordered a pair of Hoka Order # NA2861****. The shipping that was placed was incorrect. Here is my correct Address Mylene Hauter 175 Sandcove Lane Paso Robles CA 93446 Please send to this address. Thank you kindly, Mylene
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Anonymous
map-marker Katy, Texas

Order canceled by you

HOKA - Order canceled by you
Refund I canceled my order because my address was misplaced spelled. Afterpay is processing the order Can someone contact me on reopening the order please. Thank you
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User's recommendation: Reopen order

Konstantinos K Hxd
map-marker Falls Church, Virginia

Complain about the shoes

HOKA - Complain about the shoes
HOKA - Complain about the shoes - Image 2
I always use Hoka shoes the last year. I brought them two shoes the same time after a month break the same place please see the photo. Thank you.
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User's recommendation: Two pair of shoes break in the same place

Farangiss G

I did not get refund?

HOKA - I did not get refund?
I didnt get my moneys, also with out my permission go to my account and took out from my account $2.37 was my reward. I am very disappointed.
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Loss:
$122

Preferred solution: Full refund

User's recommendation: Never return, wasting your time and not getting your money.

Donida L

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Verified Reviewer
| map-marker Senatobia, Mississippi

Mad customer

HOKA - Mad customer
HOKA - Mad customer - Image 2
Paid $124 for HOKA shoes in February and they already have holes in them. Not cool. Heard good things about these shoes, so I tried them. Definitely, would not buy them again.
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User's recommendation: Each of their own me will not but again

Anonymous
map-marker New York, New York

Shoe defective dark blues

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I have sent back my damaged Hooka bundi sneakers back to them I have not yet got any refund or exchangers goods back still waiting for the reply I wish they will contact me soon Thanks Yogendra
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User's recommendation: Please at least talk to customer or send them text massage

Anonymous
map-marker Danvers, Massachusetts

Exchange and return

Very helpful staff who assist me in making a exchange still waiting for larger size sneakers have return the other pairs
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